Frequently Asked Questions

Everything you need to know about shopping with MONSE.

What is the standard shipping timeframe for MONSE orders?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination, usually ranging from 7-14 business days.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale.

How do I ensure I am selecting the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces, or contacting our style consultants for personalized advice.

Which payment methods do you accept?

MONSE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna or Afterpay.

Are your garments sustainably produced?

We are committed to ethical manufacturing. Our collections are produced in limited quantities to reduce waste, and we prioritize partnerships with factories that adhere to fair labor practices and high environmental standards.

How can I track my order once it has shipped?

Once your order is processed, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.